Wist u dat uw internet browser is verouderd?

Uw browser is verouderd en niet compatibel is met onze website. Een lijst van de meest populaire web browsers vindt u hieronder.

Klik op de icoontjes om naar de download pagina te gaan

General terms and conditions De Roek

De Roek Vakantiebungalows Karweg 2
6731 BX OTTERLO
BTW De Roek Vakantiebungalows : NL802366739B01 KvK-inschrijfnummer: 09018489

EXCLUSION OF RIGHT OF WITHDRAWAL
The Roek reminds you that reservations you make are legally final. A right of withdrawal (the so-called reflection period) of 14 days, does not apply to the agreements you conclude with The Roek.

1.1 APPLICATION
1.1 These Terms and Conditions apply to all offers, reservations and agreements relating to all bungalows and other facilities, which are rented by The Roek.
1.2 In these General Terms and Conditions, the term ‘tenant’ means the person who enters into an agreement with De Roek with respect to the rental of accommodation. The term ‘user’ (hereinafter called guest) means: the tenant and the persons specified by the tenant who (will) use the accommodation and/or other facilities rented by the tenant.
1.3 These Terms and Conditions apply regardless of your (prior) reference to any terms and conditions of your own or any other terms and conditions. The Roek rejects all Terms and Conditions referred to or used by you.
1.4 Agreements differing from these General Terms and Conditions are valid only if agreed in writing.

2. RESERVATIONS
2.1 The Roek only accepts reservations from persons 18 years of age or older. Reservations by persons under that age are therefore not valid.
2.2 De Roek reserves the right to refuse different reservations, especially groups, or to impose special conditions on them without giving reasons. Bookings of more than 2 bungalows can only be made by telephone in consultation with a representative of De Roek Vakantiebungalows.
2.3 If you make a reservation by phone or mail, De Roek will send you a written confirmation by mail or email within 7 days after the reservation is made. This confirmation is also the invoice. Please check this confirmation/invoice for accuracy immediately upon receipt. Any inaccuracies should be communicated to De Roek immediately.
2.4 If you do not receive a written confirmation/invoice within 14 days of the transaction of the reservation, please contact us immediately. Failing this, the reservation cannot be invoked.
2.5 An agreement is established between you and The Roek when The Roek has confirmed the reservation to you.
2.6 The agreement concerns rental of accommodations and/or other facilities for recreational use, which by its nature is of short duration.

3. AMENDMENTS TO THE AGREEMENT
3.1 If, after the conclusion of the agreement, you wish to make changes to the agreement, De Roek is not obliged to accept them. It is at De Roek’s discretion to determine whether and to what extent it accepts those changes. In the event that De Roek accepts your modifications, modification fees may be charged.
3.2 Changes of arrival date and/or location are not allowed. In these cases, the cancellation fees as described in Article 14. of these General Conditions will apply.
3.3 If after the conclusion of a contract of more than one bungalow you wish to reduce the number of bungalows, the cancellation conditions, as described in Article 14 of our General Conditions, apply.

4. SUBSTITUTION
4.1 The renter and other users are not allowed to give the accommodation in use under any denomination and for any reason to anyone other than the persons named in the agreement, unless otherwise agreed with De Roek.
4.2 If you and De Roek have agreed that you and/or one or more users will be replaced, you remain jointly and severally liable to De Roek, in addition to the tenant and/or users who replace you and/or other users, for the payment of the portion of the rent still due, the modification costs (see Art. 3.1) and any additional costs resulting from the replacement and any cancellation fees.

5. PRICES
5.1 You shall owe De Roek the agreed rental price, as stated in the written confirmation/invoice of the reservation.
5.2 No further use can be made of price discounts and/or special offers once confirmation of the reservation/invoice has been sent by De Roek.
5.3 All prices are inclusive of VAT, where applicable, unless otherwise stated.

6. ADDITIONAL COSTS
6.1 You/the tenant will owe, in addition to the rental price, tourist tax and, depending on the period of the year, a fee for gas consumption. These periods are listed in our price list and on our website.

7. DEPOSIT
7.1 A deposit of €60 euro per bungalow is charged with each booking. This deposit will be refunded to you within 10 days of the end of the rental period, less any additional usage during your stay.
7.2 The deposit serves to guarantee damage and/or costs -in the broadest sense of the word- which De Roek may suffer in the event of non-compliance with the obligations of the tenant and those accompanying the tenant.
7.3 If the deposit is not paid immediately, De Roek is entitled to deny the tenant and/or other users access to and use of the accommodation.
7.4 If you fail to pay the deposit, De Roek is also entitled to dissolve (cancel) the agreement with immediate effect.

8. PAYMENTS
8.1 If the start of the rental period is within 6 weeks of the reservation date you will owe 100% of the total rent at the time of booking. If the start of the rental period is six weeks after the reservation date you can choose to pay in two instalments of 50%.
8.2 If you pay in two instalments, the balance of the rent must be received by De Roek no later than 6 weeks before the start of the stay at De Roek as specified in the booking confirmation.
8.3 If upon arrival at De Roek it appears that the amount has not yet been credited (in full) to the bank account of De Roek, you must pay the (remainder of the) amount on the spot. Failure to make payment in accordance with the above may result in De Roek denying you the use of the accommodation and/or other facilities. If it later appears that you did give a payment order, but the amount was not yet credited to the bank account of De Roek upon arrival, the excess payment will be refunded afterwards.
8.4 In the event of late payment of the amounts invoiced to you, you will be in default immediately upon expiry of the term for payment. In such case, De Roek will give you the opportunity in writing to pay the amount due within 7 days. If payment is still not made even then, De Roek reserves the right to rescind (cancel) the agreement with effect from the day on which the 7-day period has expired, and you will be liable for any and all damages incurred or to be incurred by De Roek as a result, including all costs incurred by De Roek in connection with your reservation and the rescission. In any case, De Roek has the right to charge a cancellation fee per accommodation. In this case, the provisions of Article 14 shall apply.
8.5 De Roek shall always be entitled to set off claims against you on any account against any amounts paid by you on any account.

9. ARRIVAL AND DEPARTURE
9.1 The rented accommodation can be occupied from 3 p.m. on the agreed day of arrival as stated on the booking confirmation. On the agreed day of departure as stated on the booking confirmation, the accommodation must be vacated by 10:00 am.
9.2 If you wish to continue the agreement with De Roek for longer than the agreed duration and De Roek agrees, De Roek is always entitled to designate another accommodation.
9.3 If the use of the accommodation is terminated earlier than the agreed date, as stated on the confirmation of the reservation, the tenant is not entitled to a refund of (part of) the rent and/or costs by De Roek. If you have taken out cancellation insurance and you meet the conditions set by the insurance company, you can submit a claim for compensation on account of early termination of your stay directly to the insurance company.

10. REGULATIONS
10.1 All guests must comply with the rules established by The Roek.
10.2 In accordance with local regulations, guests are required, if requested, to show identification at the “check-in”. If guests are unable to show identification, De Roek may decide not to accommodate the guests.
10.3 Each accommodation may only be inhabited by the maximum number of persons stated in the brochure and on the website for the relevant accommodation.
10.4 It is not permitted to place tents near the accommodation.
10.5 It is not permitted to charge electric cars via an ordinary socket of a bungalow of De Roek or of the grounds.
Charging electric cars on The Roek itself is only possible via one of our charging stations after consultation with the reception. After charging, you must immediately move the car back to its own parking space.
10.6 If you clean the bungalow yourself, you must leave the bungalow as neatly as you found it (vacuumed, mopped, dusted and tidied, clean sanitary facilities, dishes done and tidied) including unchanged furnishings.
10.7 If you do not clean the bungalow yourself, you must leave the accommodation swept clean (i.e.: do not leave dirty dishes (empty the dishwasher), remove bed linen and place it in the bathroom, clean the kitchen and refrigerator, place garbage bags in the container, dispose of old paper, plastic and organic waste).
10.7 If the rules set out in these General Terms and Conditions are violated, and/or if instructions from De Roek’s employees are not followed, De Roek has the right to immediately remove you, the tenant and any other user from De Roek, without any refund of the rent or any part thereof.
10.8 If the management of De Roek seriously suspects that the tenant of an accommodation is acting in violation of the law and/or public order and/or public morals, it is authorized to gain access to the accommodation.

11. PETS
11.1 In the Finnish bungalows Nightingale, Lark and Turtle Dove and the forest bungalows Squirrel and Meijerij a maximum of two pets and in the Jay a maximum of one pet of the tenant or users by The Roek are welcome. A rate per pet per night is charged for this. The rate for this is listed on our rate list, on our data form and on our website.
If you and/or other users wish to bring along pets, you must indicate this directly at the time of reservation. In that case, De Roek will charge you a surcharge. De Roek reserves the right (without giving reasons) to refuse pets.
11.2 Pets can be taken outside the park. It is not allowed to walk the dog in the park. Pets do not have access to the petting zoo, playground, recreation room and store of De Roek. Pets must be leashed outside the accommodation. It is not allowed to defecate in the garden. If it happens by accident, you must clean it up. Always check on departure that your garden has been cleared of all debris.
11.3 Instructions on site must be followed. Pets must not cause a nuisance to other guests.
11.4 A dog basket must be brought and a flea collar for dogs/cats is mandatory.
11.5 Visitors’ pets are not allowed.

12. USE OF ACCOMMODATION; INVENTORY
12.1 The tenant and those accompanying the tenant are jointly and severally liable for an orderly course of affairs in and around the rented accommodation or elsewhere on De Roek, use of the accommodation and the equipment present therein.
12.2 In addition, the tenant and those accompanying the tenant are always jointly and severally liable for damage due to breakage and/or loss and/or damage to inventory and/or accommodation. Any damage must be immediately reported by the tenant to De Roek and immediately compensated on the spot, unless the tenant can prove that the occurrence of the damage is not due to fault of himself, other users or one of the members of his party.

13. INTERNET USE
13.1 De Roek offers the tenant and those accompanying the tenant free access to the Internet via a WiFi network.
13.2 The tenant is responsible for the correct use of the Internet as well as the necessary hardware and software, configuration, peripherals and connections to support it and measures to secure the computer or operating system.
13.3 De Roek is not liable for damages resulting from the use of the Internet or as a result of network failures.
13.4 When using the Internet, the hirer and those accompanying him must behave as may be expected of a responsible and careful Internet user and respect the legal rules. The lessee will refrain from conduct that causes hindrance to other Internet users or that causes damage to De Roek in the broadest sense of the word. The tenant and those accompanying the tenant will refrain from visiting internet websites that are of an illegal nature or which are not in keeping with the reputation of De Roek as a provider of accommodation.
13.5 In the event of detection or suspicion of nuisance from third parties and/or (other) internet misuse by the tenant or those accompanying the tenant, De Roek has the right, without further notice, to block access to the internet, either completely or otherwise.
13.6 The renter indemnifies De Roek against claims by third parties for compensation for damage that these third parties could (attempt to) recover from De Roek in any way, insofar as this liability is based on the use made of the Internet by the renter or those accompanying him.

14. CANCELLATION CHARGES
14.1 If a booking is cancelled, a cancellation fee is payable. If the booking is cancelled, the following cancellation conditions apply:
* For cancellation more than 56 days before the start of the rental period, we charge 30% of the rental price
* In case of cancellation 56 to 42 days before the start of the rental period, we charge 50% of the rent.
* If you cancel between 42 and 28 days before the start of the rental period, you will be charged 90% of the rent.
* If you cancel 28 days or less before the start of the rental period, we will charge 100% of the rental price.
14.2 You can insure yourself against this risk by taking out cancellation insurance at the same time as your reservation.
14.3 If you have not arrived within 24 hours of the agreed date without further notice, this is considered a cancellation.

15. FORCE MAJEURE AND AMENDMENT
15.1 In the event that De Roek is unable, temporarily or otherwise, to perform all or part of the agreement due to force majeure, De Roek shall submit a proposal for amendment (for other accommodation/another period, etc.) within 14 days of becoming aware of the inability to perform the agreement.
15.2 Force majeure on the part of De Roek exists if the performance of the agreement is prevented in whole or in part, temporarily or otherwise, by circumstances beyond the control of De Roek, including war risk, personnel strikes, blockades, fire, flooding and other disruptions or events.
15.3 You are entitled to reject the amendment proposal. If you reject the change proposal, you must make this known within 14 days of receiving the change proposal. In that case, De Roek is entitled to dissolve the agreement with immediate effect. You will then be entitled to remission and/or restitution of (the part of) the rental sum already paid. De Roek will then not be obliged to compensate you for any loss.

16. TERMINATION
16.1 De Roek has at all times the right to cancel the agreement with immediate effect, if at the time of reservation personal data of you and/or other users are incomplete and/or incorrect. In such a case there will be no refund of the rent or part thereof.

17. RESPONSIBILITY
17.1 De Roek accepts no liability for theft, loss or damage of or to property or persons, of any nature whatsoever, during or as a result of a stay at De Roek and/or the rental of accommodation and/or other facilities of De Roek, unless there is intent or gross negligence on the part of De Roek or (one of) its employees.
17.2 De Roek is not liable for service disruptions or defects in services provided by third parties.
17.3 You and the user are jointly and severally liable for all loss and/or damage to the rented accommodation and/or other property of De Roek occurring during its use by you and/or other users, regardless of whether this is the result of acts or omissions of yourself and/or third parties who are at the park with your permission.
17.4 You shall indemnify De Roek against all claims for damages from third parties resulting from any act or omission by yourself, other users, your travel companions or third parties who are in the park with your consent.
17.5 In the event of improper use or failure to leave the accommodation in good condition, including but not limited to excessive soiling, extra costs will be charged, which you will be obliged to pay immediately.

18. COMPLAINTS
18.1 Despite the care and effort of The Roek, you may consider that you have a justified complaint regarding your vacation accommodation. You should report this complaint in the first instance on site and directly to reception.

19. APPLICABLE LAW
19.1 The agreement between you and De Roek is exclusively governed by Dutch law.

20. TRAVEL DOCUMENTS
20.1 You are responsible for having the valid travel documents required for your destination. The Roek accepts no liability for any consequences resulting from your failure to possess the correct travel documents.

21. PRIVACY
21.1 All data you provide to us will be included in a database. The database is used for our guest administration. These data may also be used to provide targeted information and offers about our products and services.
21.2 At your request, we will correct, supplement or amend your data.
21.3 If you do not appreciate the sending of information or offers, you can let us know by sending a card to: De Roek Vakantiebungalows, Karweg 2 6731 BX in Otterlo, or by sending an e-mail to info@deroek.nl.

22. GENERAL
23.1 Obvious misprints or obvious errors of the online booking system do not bind De Roek Vakantiebungalows/Vof van der Panne.
23.2 With these general conditions all previous publications expire.

16-08-2023

Do you have questions or need any help?